I’ve spent the last week trying to absorb my D23 Expo experience and write a narrative for the three days I attended. There’s quite a lot to cover. And, it’s possible, that by now, you’ve started to hear many positive and negative reviews of the Expo. I’ll continue to work on a blow by blow account, which may be useful for future Expo goers. But, when I’ve sat and thought about the Event, what comes to mind, more than anything else is the people I encountered. So, for now, I’d like to focus on some positives related to guests, cast members and presenters, who I think made my time at the Expo gratifying and pleasurable.
In my last post, D23 Expo 2017 Pre-Event Excitement, I talked about the Expo as an opportunity to be amongst all kinds of Disney fans. Some are there to buy limited edition or just released items. Some want to get autographs, selfies or see famous people. Others want to be “first” to know about movie, TV or theme park news. Unfortunately, many things I’ve read about the Expo, pre or post events, often start with the lines. I would say, if there’s one thing we Disney people know how to do, it’s wait on lines and follow instructions. On a Park queue, everyone is focused on their group – where they’ve been and where they are going. They have little interest in their line buddies. At the Expo, I usually waited 3+ hours seated or standing the whole time with the same people, waiting for morning entry into the Convention Center. The difference is, we all knew why we’re there, so the ice was already broken. It was easy to strike up a conversation, usually started with “Where are you from?” or “Is this your first Expo?”. From there things either went to “What panels are you trying to see?” or “What are you here to buy that you can’t get anywhere else?” or “Whose autograph/picture are you hoping to score?” From all around, people would just jump into the conversation with their thoughts or questions. Even though we are all uncomfortable sitting on the hot concrete or rubbery legged from standing, everyone was upbeat, excited and just plain thrilled to be so close to getting inside (There are others who are much further back in an endless, snaking line. But I’m focused on the group that was unbothered to wake up around 5am to even get close to the front of the line). Then, even after waiting that long, the Disney crowd was still able to follow instructions that allowed us to all get inside, efficiently and without pushing, shoving or other chaos. Each time a group moved forward toward the Center doors a cheer would go up, followed by a groan as we were held at the next line checkpoint. It was truly a group happening, like a concert in Central Park.
Disney has gotten very good at Park crowd control. And the queues for panels or store entry were handled in the same organized manner. But the Expo morning entry is a different kind of animal. So, I’d like to say Thank You to the brave, hard working Cast Members who, not only, maintained a cheery disposition in the face of repetitive questions (Is this the line to get in? Is there a VIP line just for me? What if I don’t have a ticket already? Is the (fill in the blank) panel already filled? Where’s the end of the line?, etc.) They repeated their pleas to “stay in line”, “have your bag open for inspection”, “keep the line moving” (when it did) “please don’t cut the line corners as you snake around” and “You’re almost there”. No one should underestimate the effect that positive energy can have on a large, tired, uncomfortable crowd of people to keep things from getting out of hand. Then, once things got moving, instructions were simple and consequences for rule breaking were made clear. It may just be me, but all these intangibles make me feel good about doing my part to make things run smoothly and efficiently so I can get to the fun.
On the whole, I found all Cast Members to be polite, upbeat and helpful. No, they didn’t always have the best or most accurate information. Yes, I did, get different answers from different Cast Members a few times. But, I don’t think that the individuals were always to blame. It’s not as if they were all wearing walkie talkies getting the most up to date news flashes. During my time waiting on various lines, I took an informal poll of the line monitors, whose job it was to hold up signs reading “Start of Queue”, “End of Queue” and “Queue Break”. Since I was sure that the postings were not full time jobs, I started asking what they usually do for the Disney Company. Most worked at Disneyland. I met tram drivers, tram announcers, gate ticket takers and even food preparers. So, in defense of the Cast Members, it’s not as if they are used to doing that job, or for that matter, any of the jobs at the Expo all the time. The Expo is only held every two years. So, it’s possible that training is not as thorough as it might be ordinarily. And, there appeared to be changes happening all the time. Most of the time, if someone didn’t have an answer, they were honest and said so. Most of the Cast Members I spoke to admitted that they would have been happier doing their regular job, instead of holding a sign for hours at a time. I watched another queue monitor very actively and enthusiastically, protect a line from potential queue jumpers. Even the daily, small parade the snaked through the show floor was full of the same Cast enthusiasm and professionalism as any I’ve seen in the Parks.
I was not successful in getting into any of the big announcement sessions like Movies and Theme Parks. But, I was prepared for that possibility and still managed to attend 8 panel discussions over the 3 days of the Expo. Without exception, all the speakers and panel members, not all of whom are professional presenters, were entertaining and engaging. Many that stood out for me were presented by the Disney Archives group, including:
Bill Cotter, TV Historian and author, gave us a behind the scenes look at the Zorro TV series, including behind the scenes pictures, casting accounts, and stories about the program’s promotions in Disneyland. He also emphasized, that unlike other TV shows of the day, Walt insisted on spending extra money and effort, to insure that the stories, sets and costumes were historically accurate. After Bill’s presentation, I now think the series doesn’t get its due as part of the Disney cannon.
Steve Merritt and Legendary Imagineeer Tony Baxter took us through history of the Sleeping Beauty Castle Walkthrough from its Walt inspired idea to promote the soon to be released movie, all the way to the current re-incarnation of the original attraction. There were with blueprints, photographs and amazing stories of the design, engineering, execution, abandonment and recreation of the attraction.
Hans Perk, Animation Historian, took us for a virtual tour of the Disney Hyperion studios, allowing us to see where many iconic photos of Walt and Co. were taken during some of the studio’s most important and creative period from 1926 to 1940. I’ve read a lot about the studio. “Seeing” it as the odd configuration of buildings, put together to meet the growing demands of Walt’s imagination, allowed me to get a sense of the tremendous that he fueled with his energy and enthusiasm.
Fun, laughter and excitement was all around the Expo panel rooms and show floor. I saw people showing off their newly acquired treasures, sharing stories of surprises, even some disappointments. I and others shared our food with those who didn’t plan as well, graciously saved spaces in line for bathroom runs and even offered to sell. without markup, an extra limited edition item to someone who was less fortunate.
Some Expo surprises:
A daily parade on the show floor, complete with celebrities like Mark Hamil and Stan Lee.
Free cold brewed ice coffee with nifty Disney designs
A picture in the D23 lounge area which included my wife and I, taken during the NYC ,Gold Member, Behind the Scenes Event. We’re in the middle of the back row.
A free Gold Member gift
The Lion King 360° VR Experience let me virtually experience the Broadway musical from onstage. I could all around, in the wings, out in to the audience and into the flies as the opening scene at Pride Rock unfolded.
And, finally, admidst the thousands of people on the show floor, I ran into two people that I know from my NYC Disney fan group. And I got the chance to meet some Facebook friends for the first time.
There’s so much more to tell about my Expo experience. After something like the Expo, I usually find that I’ve taken photos of all the wrong things and missed other opportunities to capture the moments. I’ll post some of my photos here, anyway. Yes, there are things that I thought could have been done that might have made the Expo even better. But for now, I think I’m satisfied to share the things that made the Event so much fun for me. I’m sure I’ll be able to feed off the memories for some time. Hopefully the magical glow will last until the next time.