Walt Disney's Magic Touches All of Us

Posts tagged ‘Walt Disney World Resort’

You’re Not a Villain if you take a Disney Vacation

mrtoad_detailI was in a restaurant the other day for the first time and on the inside cover of their wine list was an explanation for their approach to wine offerings. It begins with the following: “Ever been to Disneyland? Welcome to our version of Mr. Toad’s Wild Ride (or splash and swirl mountain, if you prefer)”. A little further along, they talk about changing the way traditional wine lists are formatted. Toward the end of the page, they finish with “Remember, it’s just like Disneyland (without the long lines)”. On the one hand, the restaurant clearly wants its wine list seen as singularly inventive, ground breaking, fun and memorable, the waywalt watching painter many people viewed Disneyland. Whoever wrote this was a Mr. Toad fan, so probably someone who likes Disney theme parks enough to pick an attraction that had a large fan base. But, then after some explanation about how make the best use of the list, including some tips (take a look at it before coming in, ask the server for recommendations, let the server choose for you, or forget the wine and order scotch), the writer felt it necessary to cover the other half of the world’s view of the Happiest place on Earth, by making references to attraction lines. If you read my post What’s with you and the Disney Thing?, I’d say the writer has not come to terms with his or her inner Disney fan.

castle costWhen I hear other people talk about their Disney theme park vacations, some of the first comments they often make are related to three different complaints. First up is “It’s so expensive” (often followed by a “you know what I mean” look or a sigh). I’ll admit, a Disney theme park vacation is not going to be cheap. I do, however, believe one should think in terms of what value for your money. Even If you don’t stay at a hotel on the Disney property, you are getting an extremely immersive experience chock full of just about every vacation option you can think of, (with the exception of the actual ocean), all as close a short car or bus ride.  Here in NY a movie ticket will cost me $13 for about 2 hours of entertainment, including endless previews, commercials, not including snacks, A ticket to the Bronx Zoo is $37 and is limited to walking and watching the animals. I’ll let you do the math. And that doesn’t include all of the free activities that you can take advantage of once you are inside the park.

Wherever you roam within a Disney theme park, you can be assured of a consistently high quality of customer experience. There’s no surprise when playing round of miniature golf that the course will be clean, well managed and, of course, perfectly themed. Every interaction whether it’s an attraction that starts with a themed, often, covered queue or a restaurant, perhaps with characters, or character meet and greets, is handled with the highest quality and attention to detail. As the inventor of the modern7-guest-service-guidelines theme park, Walt always insisted on the highest levels of customer service at Disneyland. It all started with calling the employees Cast Members. Walt believed that a theme park visit should feel like going to a show or a movie. Once a Cast Member is “on stage” each guest interaction is handled with a smile and an honest desire to add to the your vacation’s enjoyment. That tradition continues today. Every time you interact with a cast member, you’re not only treated like a valued customer, but made to feel you are somehow special. Many of us have experienced an unexpected magical moment, like a fastpass, a free pin or help finding a lost item.

06_ParksBlog_BigTop_MerchDisplaySecond complaint is that Disney is too commercial and geared towards kids. Let’s put that first part into context. Every vacation spot in the world is a commercial undertaking. If, by commercial, those people mean that it’s all about Disney. Well, yes, it is. That’s why people would go to Disney parks, instead of some other vacation option. And, having souvenirs with those much loved characters is no different than being upsold a scuba excursion or Hawaiian Luau. And unless you’ve been kidnapped, blindfolded and released without your consent into Disneyland, I don’t think I’ve seen too many unhappy adults at Disney parks. (Unless they are they proud parents of an over tired, over stimulated child who should have been given a rest earlier in the day). Even if you’ve never seen a Disney movie, there’s plenty to enjoy that’s geared aswalt watching painter much for adults as it is for kids. You can play golf, laze about in a water park, be pampered at a Disney hotel or enjoy a world class meal. In addition, there is a growing number of rides that have height restrictions and are not designed for the youngest amongst us.

The restaurant’s wine list comment about the lines is the third most related complaint in my unofficial survey. I sympathize with those who spend the bettecastle fireworksr part of their Disney theme park vacation on line. However, I believe some flexibility and planning can do a lot to reduce the waits while improving the overall quality of one’s Disney vacation experience. Anyone who books a Disney vacation during a peak attendance period, should be resigned to some lines. If you can avoid those times (there is plenty of advice and statistical analysis on expected crowds across the many Disney fan sites), then, by all means, pick a less obviously busy day or days. Expecting an empty park during school Easter break or between Christmas and New Year’s is like expecting a private showing of the Christmas tree in Rockefeller Center any day in December.

Even if you can’t or can go any other time, I find it rather amazing that many of the same people who complain about costs for Disney vacations, do little or no planning. People will scour the internet for the cheapest airfares, hotels and rental cars. But not doing any planning at all for your time in Parks is just asking for lots of waiting, extra walking, planning-ecardmissed experiences and an overall cranky group of people. If you don’t want to do the planning, there are websites that will help you do it. Some will even ask the age range of the people in your group, whether you want to minimize walking or waiting, hours you want to spend in the park and will consider historical crowd levels to give you a good chance of having an extremely enjoyable time. You can even build in breaks, meals and other special Disney park experiences like parades and fireworks. And there are many well reviewed travel agencies that specialize in planning and arranging Disney vacations from the parks to cruises to Disney adventures. So, don’t stop your planning at plane fare and insure that your hard-earned dollars translate in a vacation that you don’t regret taking.

A Disney vacation is not everyone’s cup of un-birthday tea. Just as climbing Everest or a week of some city’s oldest churches is not going to be at the top of everyone’s list for leisure activity.  Sure, there might be situations where you might not get the best spot for watching a parade, the highly prized meal at Be Our Guest might elude you or keeping everyone in your group happy means that you don’t get a second ride on Splash Mountain. And there are some extras that are beyond many people’s budgets, like the Chef’s Table at the Napa Rose. But, there are so many other options, I defy anyone to say that there aren’t enough options to make your vacation fun and leave you feeling you’ve gotten good value for your money. With some planning, some thought about what’s most important to you and a little flexibility you’ll not only have a great time, but also experience the unexpected magical pixie dust that makes you feel like you too can fly.

peter pan flying.jpeg

The Legacy of Walt Disney’s E.P.C.O.T.

Last week in my post The Unfulfilled Promise of E.P.C.O.T. , I theorized about how Walt’s plans for E.P.C.O.T. (Experimental Prototype Community of Tomorrow) could have been realized. Unfortunately, Walt died weeks after completing a 25 minute film which outlined his ambitious plans for the immense tract of land Disney had acquired in Central Florida. Following Walt Disney’s death, Roy Disney, his older brother and the long time financial wizard of the Disney company, committed to completing at least a part of his brother’s Florida dream, the theme park section of the property. Walt had agreed to use the theme park to fund future development of the Community of Tomorrow.

original 1967 Epcot modelUnfortunately, without Walt’s stewardship and charismatic leadership, the Company decided the City of Tomorrow was was unmanageable and the EPCOT part of the project became what it is today, the second theme park in Walt Disney World, dedicated to technology in “Future World” and the “World Showcase”, a kind of permanent world’s fair. While many would view Walt’s early Epcot logoE.P.C.O.T. vision of a working community, showcasing American ingenuity as unfulfilled, Walt’s ideas and hopes for a showcase of innovation have had lasting impact on cities and people in general, as he had hoped.

The agreement Disney negotiated with the state of Florida gave the Disney Company municipal control over everything that would go on inside the resort’s 25,000 acres. The entire “City” is overseen by a Disney controlled RCIDgovernment called the Reedy Creek Improvement District. Walt Disney World is said to require an equivalent level of supporting infrastructure like Pittsburgh or Cincinnati, with populations of around 300,000 people

In the broadest of definitions, Walt Disney World itself is a City that fulfilled some of Walt’s idea about how to improve urban living. Many of the services a municipality provides are managed and carried out centrally. The efficient WDW transportation system moves guests, employees and contractors without additional cost from one location to another. Since all activities are centrally managed, transportation can be moved as service demands change, even during peak usage periods. I’ve lost track of how many times an event in NYC can disrupt the very well run NYC subway system or street traffic, even when it is known in advance, like a presidential visit or Christmas tree lighting.

One of the most recognizable symbols of Walt’s E.P.C.O.T. and the WDW today is the sleek, quiet Monorail which made its debut at Disneyland in 1959. It was a fixture on the Disney World property from opening day, connecting the Magic Kingdom to the Ticket and Transportation Center and the original 2 hotels, The Contemporary and The Polynesian. The Disney World system was extended to connect to EPCOT Center when it opened in 1982. The original E.P.C.O.T. design would have leveraged the monorail to a much greater extent too efficiently move people across the longest distances in the City. The Disneyland system was one of the earliest modern monorails in the world. But, many years after it’s adoption by Disney, Monorails continue to be employed in a variety of environments, both public and private, around the world.

ryman-mcginnis_epcot_transportationlobby-750wdw-contemporary-transportation-960x336

Unlike the city of NY Robert Moses helped to create in the 1960s, Walt imagined a city where people were more important than automobiles. So, he designed his City with an underground transportation center that would separate regular car traffic and Side_Diagram of epcot designmaintenance traffic from the living, working population. He then directed the early designs of Disney World to include “backstage” areas of the parks and hotels. The backstage includes tunnels that run under the Magic kingdom called Utilidors. The
mmutilidorsUtilidors reduce the impact of regular maintenance on visitors and do away with unnecessary car traffic throughout the Magic Kingdom. One of Walt’s motivation for the E.P.C.O.T. underground levels and the “Utilidors” under the Magic Kingdom were primarily to solve an atmospheric and image problem. He hated that a costumed cast member from one Land, say dressed for FrontierLand would be seen walking through FantasyLand in Disneyland. Cast members in the Magic Kingdom can move, invisibly, from one part of the park to another. But the underground labyrinth also improves basic “city” functions such as the movement of material, goods, personnel, garbage and provides storage that ordinarily would take up valuable on-stage spaces. Similar underground systems are used throughout the world to hide power, trash removal and other infrastructure support systems.

One of the ways Disney makes use of Utilidors is for trash collection. Most of us take its collection for granted. In fact, it is one of the most pressing and difficult tasks a city undertakes. Anyone who has lived through a garbage collection strike can attest to how quickly uncollected garbage becomes visually unappealing, smelly (especially in warm weather) and a safety issue. Then there are the inevitable health related consequences that can quickly become epidemic if not properly addressed. The logistics of moving huge trucks efficiently through crowded urban areas, creates its own set of problems for city dwellers. What city car driving, residents are not impacted by alternate side of the street parking rules that enable trucks to remove huge amounts of trash from normally crowded streets quickly. Finally, there is significant cost in manpower, equipment and associated maintenance, and fuel.

The Disney engineers took their cues from Walt’s philosophy of removing auto traffic from populated parts of the city. A Swedish Automated Vacuum Assisted Collection wdw avac(AVAC) system literally sucks trash at speeds of 60 mph from various points in the Magic Kingdom underground through the Utilidors. Fleets of vehicles far from the guest areas transport trash where it is either recycled or put through solid waste processing. Following the success at Disney World, this same system was installed in two other US locations. One is on Roosevelt Island in NYC, which was designed in the 1970s, about the same time Walt would have been working on E.P.C.O.T., as a similar “utopian” city. The roughly 12,000 residents of the island benefit from the same invisible, quiet, odor free system that moves waste throughout the Magic Kingdom. The third location is a residential tower in New Jersey, also installed in the 1970s. Other systems have been in use in Barcelona and Stockholm.

One look at some of the concept art for E.P.C.O.T. and you see Walt wanted his City to be beautifully green. Attention to landscaping was one of the design elements that turned Disneyland from a fair full of rides into what we now know as a theme park. And it green epcot overheadwould have been another way to make the E.P.C.O.T a better place to live than most of the cities then and now. New York City may have Central Park, but Disney parks are literally covered with natural greenery and flowers, including elaborate topiaries and natural pictures. Walt would have been immensely proud and encouraging of the Living with the Land attraction at EPCOT. Farming demonstrations of different growing techniques fit with his ideas for making E.P.C.O.T. a living laboratory. A variety of growing techniques including high density fish farming, vertical produce growing, Aeroponics and pest management lab are in use. Tons of food grown in the greenhouses are served at restaurants in the park. Teaming with the US Department of Agriculture and NASA on several projects was exactly the kind of Public/Private partnership that Walt had hoped would spur real innovative, practical invention.

Each Florida Disney park has its own systems that centrally monitor everything in each park. Under Cinderella castle, systems monitor everything from lighting systems, stage curtains, fire protection, security and power systems and attraction queues. Through a Digital Animation Control System (DACS) it also controls and synchronizes the movements of hundreds of audio-animatronic figures in the attractions. It’s not hard to draw direct lines between this approach, adopted when the Magic Kingdom opened and the building management systems that are part of every new commercial design or have been retrofitted into older buildings. Centralized systems require less manual management, improve energy efficiency and security. This same approach is taken by most city police departments that have deployed security cameras. I would be surprised if every major theme park in the world doesn’t make use of these kinds of systems, whether for attraction control or for security.

Walt’s last planned project would have far exceeded anything he had tackled before. It’s been interesting to learn that the Florida Project and E.P.C.O.T. was intended to do more than just entertain and make money. Walt was taking his can-do attitude and visionary ingenuity along for what would have been an exciting and, perhaps, world changing ride. I’ve touched on a few obvious areas where his ideas about how to improve cities were executed to the benefit of many people. Next time you take a monorail in an airport or comment on the cleanliness of a Disney theme park, remember, it may have all started with a mouse, but it ended with a man who had vision and a desire to make the world a better place.

Epcot spaceship earth

EPCOT’s Spaceship Earth geodesic sphere

The Unfulfilled Promise of E.P.C.O.T.

Walt Disney is appropriately hailed as a genius for his work in animation, film, television and theme park design. In an earlier post, Ahead of His Time . . .Again , I touched on some of the some of the qualities that encouraged many to call Walt a genius (including his own wife Lillian in a 1953 McCall’s article). However, his untimely death may have robbed him of the opportunity to excel in an area for which I don’t think he has been given much praise, but might have been his most important contribution to the world – innovation in the field of urban planning and design. Since when, you might ask, did Disney become an expert in cities? He wasn’t. But he was keenly observant and talked about the problems he saw in the way people lived and worked in 20th century cities. Walt’s genius was not being the best artist or director or architect. The skills that made him successful, among others, were, an uncanny ability as a motivational leader and a savant-like sense of what people wanted and needed. It’s those qualities that may have allowed him to succeed at rethinking the American city where others have failed.

Walt Disney purchased 43 square miles of mostly swamp land, roughly twice the size of Manhattan, in the middle of Florida in the early 1960s. The results of his visionary foresight and the hard work of his surviving brother Roy, is a resort complex that includes 4 theme parks, 2 water parks, more than 25 hotels, shopping plazas, golf courses and the infrastructure necessary to support a city about the size of Pittsburgh or Cincinnati .

wdwresortmap

Current Walt Disney World Resort Map Link to map .PDF

Walt Disney World is an amazing accomplishment by any measure. But Walt’s aim was not just to build Disneyland East. In fact what we now know as the Magic Kingdom and its original 2 hotels was intended to be just a fraction of what he wanted to do with all that space. Phase one of the “Florida Project”, the theme park, was going to fund his grander plan — E.P.C.O.T., Experimental Prototype Community of Tomorrow. In his own words:

“EPCOT will be an experimental prototype community of tomorrow that will take its cue from the new ideas and new technologies that are now emerging from the creative centers of American industry. It will be a community of tomorrow that will never be completed, but will always be introducing and testing and demonstrating new materials and systems. And EPCOT will always be a showcase to the world for the ingenuity and imagination of American free enterprise.”

Epcot drawing

Master Plan drawn by Walt Disney, 1965-66       (c) The Walt Disney Company/The Walt Disney Foundation

Disney, lands of fantasy creator, wanted to take on the complex, often thankless, ever evolving job of solving the problems, many of which persist, inherent in modern cities AND make life better for everyone. In typical Disney fashion, he didn’t want to fix what he thought was already broken in an existing city. He was going to start from scratch. As you can see in the above image, don’t confuse the EPCOT of today or even what it was when it opened in 1982 with what Walt had in mind. In fact, what we now call Walt Disney World was only intended to be one tiny part of the final plan. You can see WDW in the upper left hand corner of the composite image below.

walt_disney__s_original_epcot_by_nhojsenrab-d537mt8-750

Map Courtesy of Walt Disney’s Original E.P.C.O.T website,  Disney Master Plan applied to current satellite view of WDW, map by Jack Barnes. Edited by NhojSenrab (c) Google Earth

In my job, over the past eight years, I’ve worked with and around state and local governments across the country. I can tell you from experience, local government is most interested in finding an equilibrium between groups competing for services and attention. Thus, there is little time or money left over for innovation or experimentation. Even if there are resources to try new things which might improve citizens’ lives, the decision making process to prioritize and take all interest groups’ needs, wants and demands into account, typically slows things to a snail’s pace. The result is often a watered down product or service with which no one is happy. How was Walt’s approach going to be different? While there is quite a lot of documentation, including plans, models, a promotional film and Walt’s own words, his death put an end to any chance that his dream might be realized. So, what follows is supposition on my part.

To remove the hectic, disorganized state of cities at that time, Walt was going to put innovation at the forefront of his City experiment. Walt was a true believer that anything could be accomplished, any problem could be solved, if the right amount of focus, imagination and resources were brought to bear. That might sound ridiculously optimistic. But remember, this is the same man who succeeded almost every time the rest of the world had already counted him out. And, in typical Disney style, he wasn’t going to trot out the same old methods, which he knew to have already failed. That’s why I believe he stood a very good chance of being successful at this undertaking. Here’s why.

092712_FS_FromTheArchives_EpcotOrigins_WaltsEpcot_3.1tagFirst, Disney negotiated an agreement with the state of Florida, whereby there would be no permanent residents (voters), just renters in E.P.C.O.T. and the Corporation would function as the governing body. The City would be run by Disney company and could make decisions unilaterally. What, no input from the constituents? Remember, this wasn’t an experiment in improving democracy. It was going to be a living laboratory whose purpose was to find new ways to improve city living. Yes, living in E.P.C.O.T. might was not be for everyone. A requirement for living in E.P.C.O.T. was that all inhabitants had to be employed and responsible to maintain the living blueprint.

Theoretically, only those who saw residency as an opportunity or an adventure would apply. It’s possible that the offers of reduced crime and poverty in this controlled city would be a draw to the right people willing to give up control for guaranteed employment and a chance to work in a very vibrant environment.

Green belt 750

Concept Art for Residential Housing

Second, Disney wanted to spur innovation and advancement through partnership with private industry. In the 1960’s the high cachet, respect and trust for the Disney name would have made it easy to bring in big, corporate sponsors/investors who would have welcomed the association with the Disney name. One of premises of E.P.C.O.T. was to give American industry a free hand to try new things and then have a captive audience on which to test them. Imagine what might have developed in a haven where more Bell Labs, Westinghouses, GEs and idea factories like IBM would have thrived. I think corporate America would have wanted in. The corporate idea factories would undoubtedly have a large pool of highly skilled people from a variety of fields drawn to the dynamic work being done.

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Concept Art for Typical Industrial Park

Third, a successful experiment would have drawn worldwide attention, which would have encouraged the kind of public/private partnerships that are so vital to the development of innovative ideas in urban planning and design. Today the partnerships are often difficult to achieve and so rarely show measurable success. Most involve primarily monetary support from private industry, with much of the planning and execution left to less capable government management. Having a good idea is one thing. Seeing it through requires deep pockets and the option of abandoning an idea that shows no merit. Government, sadly, has neither the money, the political will, or the legal ability to kill a project after it has already been funded.

walt film for epcotFinally, given Walt’s penchant to change the rules of the game as he went along, it is highly likely that E.P.C.O.T. would have gone through many changes, just like Disneyland. However, his firmly held beliefs that the power and skill of American industry could be harnessed to improve people’s lives would have remained a driving force behind whatever would have emerged. In the decades since his death, we have all been touched by achievements in public/private partnerships. Some of them have come from military necessity like GPS and others in the realm of health have materialized through Federal encouragement like improvements in artificial limbs. It’s no secret that private industry will be drawn to projects that have money making potential.

It is not far-fetched to think that the same innovative drive that produced solutions for male impotence or invisible gold fish could have worked as Disney envisioned. E.P.C.O.T. had the potential to positively affect people’s lives in ways we can only now speculate. Certainly, Walt’s track record gives us ample evidence that, as impossible as the task may have seemed, through his visionary leadership and skills as a seller of ideas, it would have succeeded. And since he never promised that the plan would be etched in stone, he would have continued to tinker and improve his plan as it was being created. Here is a link to the 25 minute promotional piece Walt filmed weeks before his death.

Next week, I will continue this exploration of Walt’s E.P.C.O.T ideas and look at, what, if any, ideas have found their way into the Walt Disney World resort and other unexpected places. There is some very good material available to anyone who is interested in exploring this topic in more detail. Here are some links to look into:

The Original Epcot

Esquire Magazine – Inside Walt Disney’s Ambitious, Failed Plan to Build the City of Tomorrow

Business Insider – Walt Disney’s original plan for the place George Clooney’s “Tomorrowland” is based on was a creepy futuristic dystopia

A WORLD OF TOMORROW: INSIDE WALT’S LAST DREAM (D23 membership required)

Testing the Disney Magic, Part 2

In my previous post, Testing the Magic Part 1, I explained my challenge to the Disney Company. Unable to go to the theme parks, could I still get my Disney magic fix by only going to WDW resorts and having dinner? So in the final analysis, how well did the Disney magic hold during these visits to Disney Resorts and Restaurants?

On the plus side:

  • The high quality Disney service was no different. From the gate security to the front desk personnel who answered our questions we felt very well taken care of.
  • There was plenty to entertain us in all 3 locations. A ride on the Monorail got us pretty close to the action. And there’s very little that can beat seeing African animals up close (if you get the chance, check out the night vision glasses option near the pool). And you’d be amazed what a pleasure it is to take a boat ride from the Boardwalk to the Yacht and Beach Clubs on a warm evening and wander through the resorts without feeling rushed to be somewhere. Finally, watching Disney fireworks is always a treat. Nobody does it better night after night. WDW Monorail
  • Having a car means no complex combinations of busses and Monorails to get from resort to resort.
  • From the time we entered the resort until we left; there was no question we were in WDW. Theming, cleanliness, music and atmosphere were all around us.
  • Resort specific and Disney World souvenirs can be had at Resort gift shops. You can still take home a piece of WDW, and some of the items can only be found in the resorts.Wishes from Poly
  • Since we were not exhausted from a day of attraction hopping, we could relax, enjoy our meal and take in our surroundings.
  • We could explore and enjoy Deluxe Resorts even if we didn’t or couldn’t to pay the price

 

On the minus side:

  • Disney has homogenized some of its menu items. For example, we noticed that the special cocktail menu was the same at all the restaurants, even the bar at AKL. Part of the fun of trying different restaurants was having the whole experience be unique to the location.
  • There are many great restaurants that require a park admission to enjoy.Skinny-Mojito-and-Mojito-600x461
  • Unless we wanted to pay a high taxi fare, a car was required.
  • As with all offsite hotels, the magic ended when we left the Resort or restaurant.
  • There’s so much fun food not found in the Resort restaurants like Turkey legs.  Dole Whips can only be found at the Poly. You’ll only find fancy caramel apples in the Magic Kingdom and  hand dipped ice cream sandwiches are only available at Beaches and Cream. You won’t see a giant cinnamon rolls unless you’re in AK and there, no real exotic choices like Restaurant Marakesh or Akershus or experiences like the Living Seas or San Angel Inn.
  • Some rain forced us to find cover just before Wishes started. Fortunately, it stopped long enough for us to find a good spot to sit. And For some reason, we could not hear the Wishes soundtrack from the Beach at the Polynesian. It did detract from the experience, but I would still do it again.

Over all I think Walt would be pleased at how welcome we felt at WDW, even outside the parks. One of his biggest regrets when building Disneyland was not having any control over what the “neighborhood” became once you left the park.  He said he was planning WDW because he wanted to do it better. Better is a relative term and Walt set a very high standard for himself and his projects.  He carried over all of the good he achieved with Disneyland, but was able to take advantage of WDW’s size to create a cushion of magic around the theme parks in the form of shopping and resorts. There’s a smile on every Cast Members face and they go out of their way to make your “stay” enjoyable. We were never once asked if we were staying at the resort. A lot has been written about how the Disney parks were (are?) different than anything the public had experienced. Walt himself said he was creating a different kind of entertainment. The Disney Company continues to fulfill the promise of Walt’s entertainment vision, without becoming a stale money making machine. Don’t get me wrong, it makes a lot of money. But in the final analysis, I’d say that even a trip like this seemed to make it easier to part with my money without feeling ripped off.

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