Walt Disney's Magic Touches All of Us

Archive for March, 2018

Pirates Change with the Times

Last week we celebrated the anniversary of the opening of Disneyland’s Pirates of the Caribbean. In my post, The Pirates Paradox, I offered my opinion on the enduring popularity of an attraction that, technically, pales in comparison to some of the more recent Imagineering efforts like Mission Space or Soarin’. And certainly, doesn’t offer the thrills of attractions like Rock ‘n Roller Coaster, Space Mountain or Expedition Everest.

There have been many changes to the U.S. Disney theme parks over the years. Many of my posts have discussed change.  I’ll have more to say about that later.

Spoiler alert. For those who want to be surprised by the changes to the Pirates attraction, please Page down at least two times.

pirates_skulls

For those who have not heard or seen, the change to the Pirates attraction involves the scene where the pirates are bidding on captured women. They shout, “We wants the redhead.” For reasons which, as usual, Disney will not comment, they’ve have modified the auction scene so instead of women being auctioned, our old friend, the redhead who’s encouraging her fellow pirates to buy chickens, rum, paintings, etc. It’s not the first time that the Imagineers have tinkered with Pirates. Earlier they turned the chase vignette around by having a woman with a broom chasing a pirate around, instead of him chasing her.  Then we had the more recent “plussing” with the additions of the Pirates movie characters. I don’t recall to many reactions to the first change and there was definitely some to the second.

 

If you skipped down, thanks for sticking around. Now where was I? Oh, yes, change.

There’s seems to be a very mixed reaction to changes to the Auction scene of Pirates of the Caribbean at the two U.S. theme parks.

Potc Auction Scene GIF - Find & Share on GIPHY

As a technologist, I have worked on projects or helped others plan for and realize change-717488_1280changes in their critical business systems and applications. Most of us have gone through changes in our lives, jobs, neighborhoods, even the stores where we shop. I think it would be fair to say that no change is easy. It often involves planning, hard choices, compromise, sometimes, and significant extra work. In some cases, it’s my experience, that last one that often sinks the effort.

For the most part, I think the Disney Company and the Imagineers have been capable and talented stewards of Walt’s theme park legacy. They have tried, and I think, succeeded, in maintaining the primary reason Walt had for building Disneyland – Create a clean environment where children and their parents could enjoy themselves, together. We’ve seen the addition of thrill rides like Tower of Terror for older “kids” at the same time Disney has expanded and enhanced Fantasylands for the younger set. Imagineers have also continued to offer seated or theatrical options like the Legend of the Lion King, Fantasmic and Finding Nemo the Musical for guests who need a rest or change of pace. At each of the Parks, there’s something for everyone. Even if all you want to do is sit on bench and enjoy people watching. The change to Pirates highlights three different points of view when Disney changes a popular theme park attraction.

pongo boredThe first group probably includes visitors who have tired of an attraction and are ready for a change. Perhaps they never liked the attraction in the first place or they feel they’ve outgrown it or their just ready for something new. It may be that they have so many favorites that they don’t miss one missing or having been changed. As someone who doesn’t like change, but eventually embraces it, I think this group gets a bad rap. They are often portrayed as being disloyal or not really loving Disney, because they are looking for something new.

The second group doesn’t want see a hair changed on the head of a single doll in SmallTui World. They want to come and enjoy the same attractions and shows time and time again. They like things just the way they are. These are the people who might be perfectly happy with the Matterhorn as the only thrill ride in Disneyland or Mr. Toad instead of the Seven Dwarfs Mine Train. Or maybe they would like to sit through Mission to Mars or have parents and kids wait in the blazing Florida sun for a few spots on Dumbo.

Kronk-listening-to-his-shoulder-devilThe third group, probably overlaps the first two groups. This includes people who want their friends, children, grandchildren, nieces or nephews to experience the same things they enjoyed. I would have been disappointed not to see my kids eyes and smiles if they never had a chance to ride Small World or Alice in Wonderland. This group doesn’t mind change. So long as it doesn’t involve their favorite attractions. Do away with A Bug’s Land, just don’t touch Stitch’s Great Escape. Of course, it means that any change Disney makes is going to distress of anger a significant portion of their customers.

I think I fall into all three groups. I definitely don’t want to see the parks become irrelevant museums. Look, but don’t touch.

don't touchHowever,. . .

There’s nothing wrong with keeping some of the past. I would be very unhappy if they had just done away with Pirates or changed Small World into a 3D experience. But, can you blame Disney’s Imagineers? It would be like telling a Boeing engineer he couldn’t use the latest lightweight metals in the new design. In the face of the significant competition in theme park industry, I think the Imagineers have shown great restraint. But, audience tastes in entertainment change. And technology offers options that were not available ten years ago or in some cases yesterday.

I’m sure many of you, myself included, would love to have taken a ride on The Stagecoach that took guests along the shores of Disneyland’s River of America fromStagecoach opening day until 1959. But, how many of you would be willing to wait for hours in the sun to get on a ride that could only accommodate a small number of guests, took a long time to load and broke down (yes, believe it or not, the horses did not always cooperate). I hear people complaining about waiting in air conditioned comfort twenty minutes get on an attraction.

I am not an advocate of change for the sake of change. It’s usually expensive and the danger of not pleasing everyone can make the risks high, particularly for Disney who wants to maintain their preeminence in the theme park industry. My earlier comment about work often being the roadblock, has not seemed to have deterred Disney from doing big things like redoing Fantasyland or building Galaxy’s Edge or Toy Story Land. Nor have they shied away from changes that are consequential among their fan base. (See Journey into Imagination, again).I’m sure there’s some in Group two who would still trade to have Mr. Toad back in exchange for some of the new goodies that Disney has given us.

I would admit that not all the changes have been to my liking (See redo of Journey into Imagination, The ExtraTERRORestrial Alien Encounter and Stitch’s Great Escape). And, I CoP scenewould be very unhappy if I couldn’t enjoy The Carousel of Progress or watch people laughing on the Tea Cups (not one of my favorites). Along with my long time and sentimental favorites, it’s wonderful to have something new to be excited about trying for the first time. If Disney doesn’t come up with new things for people to come to the theme parks for the first time or come back for again, then they will surely go to other parks.

As I’ve said in earlier posts, Walt was constantly tinkering with Disneyland. When he passed away, he still had a lot more plans in Anaheim and an unlimited amount for PoTC pigsFlorida. If he hadn’t been driven to change things for the better, then there wouldn’t have been the Lincoln Audioanimatronic and Pirates would have been a walk through wax museum. I haven’t seen the new Pirates scene, so I hesitate to offer my opinion. On the one hand, some would say that Disney has continued to sanitize the attraction of anything that might offend anybody. On the other hand, with the events of the last year, the #MeeToo movement and the on-going struggle for women to be seen as equals in all aspects of life, it might be that the Imagineers recognized the need to let ’em run things.

I understand the deep regard that fans of Pirates have for the way the attraction was. Most change is messy and hard. Instead of being able to sit back and watch the scenery, when Imagineers change Disney park attractions, they make us look closer, explore our emotions and, in many cases, rediscover and enjoy attractions all over again. I think Walt would be pleased. Although, I’m sure he would have had some ideas of his own.

walt with pirate heads

February 3, 1966: Walt Disney with some of the plastic heads for the new “Pirates of the Caribbean” ride opening at Disneyland. In 1966, four new additions were added to Disneyland costing $20 million dollars – three million more than the cost of the original park. The four new sections are: Its a Small World, The Primeval World, New Orleans Square and The Pirates of the Caribbean. Los Angeles Times photographic archive, UCLA Library. Copyright Regents of the University of California, UCLA Library. Photographer unknown. FOR FROM THE ARCHIVES BLOG.

 

Reviewing Disney Reviewers

disney logosThe Disney company gets a tremendous amount of media coverage, much of it focused on financials and movie products.

As someone who cares more about products like animated movies and theme parks, I’m concerned that as the company continues to diversify, coverage of those topics will become diluted. I’ll expand on that, but first I want to talk about some recent coverage that inspired this post.

I still get most of my news from print media. In national papers like the NY Times, a typical mention of Disney is usually related to review of a movie, an acquisition or financial reporting. To my surprise, this week there were two NY Times articles related to Disney that were not about movies. One was on Disney Springs and the other was a cruise on the Disney Magic. It‘s interesting that while the subjects of the articles are focused on very different parts of the Disney World, I think there’s a common underlying point of view.

disney-springs logoThe Disney Springs piece which you can read here is part of the Times “52 Places to Go” series. There was a sincere attempt to be evenhanded by breaking down the article into highs and lows. I’ll leave you to form your own opinion of whether you agree with the reviewer. I definitely differ with the  characterization of Disney Springs as a 4th attempt at a shopping and dining area. It makes the previous versions sound like failures. Would it follow that the local mall that got a face-lift and brought in new stores was a failure after being around for decades? Redoing the underlying story of the area breathes new life into the large retail and dining area. The reviewer sounded somewhat disappointed that there were no costumed characters or attractions. If you have the option, I think there’s nothing wrong with some down time on a vacation, particularly a Disney vacation, when visitors are very much on the go.

The reviewer strays from discussing Disney Springs and, for some reason, comments on the difficulty and cost of getting into Animal Kingdom. It’s a little unclear, but it sounded like she paid $120 dollars and expected some kind of VIP treatment. All she wanted was to ride the most popular ride on the property right now, Flight of Passage, and eat a churro. Not being offered instantaneous access to either, she gave up. Strange that a travel reviewer had done no research to insure that she would be able to get the story she wanted to write.

Then there’s a section spent on a hotel near Disney Springs. Seems she failed to make a reservation and was unable to get a room at either the Poly or AKL. So, rather than find a room at another Disney resort, she gives us a review of, what I’m sure is a very nice hotel near Disney Springs. Not sure what that has to do with Disney Springs itself. The excuse was that the three days at “Disney” were being used to also plan for a more complicated trip to South America. I would have said, then don’t present the article as a review. There’s a difference between a visit someplace and a stopover.

This is being written by someone who has traveled to 52, sometimes very exotic, places around the world, and she thought it wouldn’t be an issue to show up to one of the premier vacation spots in the world and find a room available in a premium resort hotel. Perhaps she was trying to show us how not to get the most out of any part of a Disney theme park vacation.

The other sections include statements from one guest, that since there’s alcohol being served dancing, and the Edison is adults only after 10pm, then the area is only for adults. Nothing like taking one point of view and using as a blanket for all opinions. The reviewer adds that what she thinks makes a trip to Disney Springs worthwhile, is not restaurants, shopping or entertainment, but the adult energy. She doubles down on this idea by saying that Disney World is for two kinds of people, annual pass holders who come in groups to drink and be merry and families who have been planning their trip for months, even years. How did Disney Springs become all of Disney World?

She finishes up the review by stating that her best food experience in the area was a food truck somewhere outside of Disney Springs. No mention of her food experiences in Disney Springs, other than dropping names of chef’s who have restaurants there. I guess she couldn’t get in without a reservation.

The reviewer, who up front said she didn’t like Disney Springs, is the kind of diluted coverage I alluded to at the top of this piece. It would have been fine to do a review of the new Disney Springs. Many people have done it already. But, by trying to make it about “Disney” the reviewer has oversimplified what a Walt Disney World vacation is about for many people. Disney Springs is a part of the overall Disney World resort. But, as I said in Disney Banks on Broadway, Disney is  trying to make money.  Keeping people in the vicinity of the resort means they capture more vacation dollars. Disney Springs was designed by Imagineers in the same way they design the parks themselves. But it was designed as a shopping and eating destination, not as a theme park. No one should confuse one with the other.

The second review of a cruise on the Disney Magic, uses “stressful” in the title and statesDisneyMagic at Port that it was written by a “cruise skeptic”. That’s like having a vegan review a steak house. Expectations are already low. And they don’t get any higher when he feels his worst fears are borne out when he finds the ice cream machine empty before the ship leaves the dock. Sure, that’s not something that should go in the plus column, but, it hardly seems like a harbinger of doom. He seems to have been forced on the cruised by bad weather where he lives and his Disney “obsessed” daughter. That seems like a tough word to use for a 5 ½ year old. Most children that age are preoccupied by something. I’m sure that had they not gone, his daughter would have continued to enjoy Disney and not gone into a deep depression. Children are often more resilient than adults.

While his “worst” fears, he says, were realized, his daughter proclaimed it her best trip ever. Part of his problems seem to stem, like the previous review, from a lack of planning and understanding of what things might cost. For example, he did schedule a visit to the Bibbidi Bobbidi Boutique. But the appointment time was right before they went to Castaway Cay. So, he felt the money was wasted because the girl had to take everything off to enjoy the water. That doesn’t seem like a Disney created situation. Another crisis arose when he had not done enough research to find that a pirate costume party would be thrown. Instead of finding something thrifty at a local party store or making something, he moaned about having to shell out big bucks for something bought on board.

I don’t care who’s cruise company it is. Everything’s more expensive once you are a captive audience. Disney is just adhering to well practiced supply and demand, free market economics. The comments about every activity ending with an upsell, is no different on any type of resort vacation. We’ve gone to reasonably priced Club Meds where photos taken during the day are prominently displayed near the dining rooms each night. Disney may have invented or perfected the gift shop at the end of the ride. But, every, I mean every spa in the world offers the products they use on you for sale as you pay. Nothing specific Disney here.

Later in the review he admits that he likes some parts “Disney” , but is “unnerved” by the company’s ubiquity. Like the previous article, this reviewer strays from the vacation he’s supposed to be reviewing to comment on the Disney as a company. Perhaps he should have done a financial piece. There is some detail given for each day including short reviews of restaurants and ports of call. Finally, at the end of the cruise, it seems he was finally enjoying himself.

I believe everyone is entitled to their opinion. I don’t agree with all reviewers on any topic. I enjoy a good debate. Even if I convince someone to come around to my point of view, I’ve usually learned something from them. But, you can’t convince me if you’re all over the place with your arguments.

My problem with both of these pieces is not that they didn’t enjoy their Disney experience. But, in the final analysis, both pieces didn’t stick to the topic they were supposed to be reviewing. Part of their problem, I think, is that they look at their topics through a wide angle lens that includes everything in the Disney universe. I think that makes it difficult for them to make a case for or against either experience.

Spaceship Earth Death StarI encounter many people who have the same reaction to anything Disney. I’m concerned Disney is playing into the hands of people like these reviewers. For decades, Disney has been the gold standard for entertainment products. But, the more they gobble up, they more they run the risk of having Spaceship Earth look like the Death Star to some with Disney as the evil empire. Success can bring out the competitive nature in people. Everyone would like to be number one. But, once you’re there everyone is either trying to take it away or fault you for everything with which you’re associated.

 

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